Enable email receipts

You can configure the AffiniPay web application to automatically email you and/or your customers a receipt after processing a transaction, such as a payment, refund, or void.

To enable email receipts:

  1. Log in to the web application that corresponds to the product you’re integrating into your website.
  2. In the web application, click your name in the top-right corner and click Developers.

  3. Locate your application in the Authorized Applications grid.
  4. Click Off beside one (or both) of the following options to turn receipts On.

    • Send customer receipts when a payment is processed. Send a receipt to the email address entered by a customer on the payment page; requires an email address field on your payment page.
    • Send merchant receipts when a payment is processed. Receive an email receipt when a customer makes a payment. Sends a receipt to all email addresses listed in Settings > Payment Settings > Merchant Notifications.

Resend a receipt

  1. Log in to the web application that corresponds to the product you’re integrating into your website.
  2. Click Transactions.
  3. Search for a transaction using one of the filters at the top of the page:
    • Date range
    • Account type
    • Text search
  4. Click on the transaction to see the details page.
  5. Click Resend Receipt.

    1. Enter the customer’s email address and click Resend Receipt.

Sample email receipts

When generating an email receipt, the system populates a static HTML template with the details from Settings > My Business and Settings > Payment Pages (e.g., your business name, address, phone number, website, and logo). The following sections show examples of payment email receipts for both merchants and customers.

Merchant receipt

Customer receipt